Privacy Policy

Welcome to UpHire ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at uphire.ai (the "Service").

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

We collect information you provide directly, including:

• Account Information: Name, email address, and password when you register.
• Resume & Career Data: CV documents, cover letters, job descriptions, and application tracking data you upload or create.
• Voice Data: Audio recordings from mock interview sessions, which are processed for transcription and feedback and are not stored permanently.
• Payment Information: Billing details processed securely by our payment provider (Stripe). We do not store raw card numbers.
• Usage Data: Log data, device identifiers, IP addresses, browser type, pages viewed, and interaction events.

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process payments and manage subscriptions
• Generate AI-powered resume feedback, ATS scores, and interview coaching
• Send transactional emails (account confirmations, billing receipts)
• Improve and personalize your experience
• Analyze usage patterns to enhance the platform
• Comply with legal obligations and enforce our Terms of Service

We do not use your resume or career data to train shared or public AI models. Your data is processed privately and is never sold to third parties for advertising.

We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors (e.g., Stripe for payments, OpenAI for AI processing, AWS for hosting) who assist in delivering the Service under strict data processing agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.

We retain your account data for as long as your account is active. Voice recordings from interview sessions are deleted within 24 hours of processing. You may delete your account and all associated data at any time from your account settings. We will fulfil deletion requests within 30 days.

Depending on your location, you may have the following rights regarding your data:

• Access: Request a copy of the data we hold about you.
• Correction: Request that we correct inaccurate data.
• Deletion: Request that we delete your personal data.
• Portability: Request your data in a machine-readable format.
• Objection: Object to certain processing activities.

To exercise any of these rights, contact us at navitruck@tekbh.com.

We use essential cookies to maintain your session and authentication state. We use analytics cookies (e.g., PostHog) to understand how users interact with the platform. You can disable non-essential cookies through your browser settings, though some features may not function correctly.

We implement industry-standard security measures including TLS/HTTPS encryption in transit, AES-256 encryption at rest, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date and, where appropriate, by email.

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: navitruck@tekbh.com
• Phone: +216 29 207 473
• Address:
  TEKBH
  Rue Omar Kaddeh, Imm Le Montplaisir
  2ème Étage, B25
  Ave Kheireddine Pacha, Cité El Khedra
  Tunis 1073, Tunisia